SERVICE ONTARIO

Customer Testimonials

Report a concern   February 19, 2017 — Rated 10 out of 10 by B.S. SERVICE ONTARIO
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Hi was very concerned when he learned that I'd run out of propane. I appreciate the driver persisting in getting through the snow. All turned out well.
Thank you.
Name removed

Report a concern   February 2, 2017 — Rated 9 out of 10 by John Garrett SERVICE ONTARIO
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Someone called from Superior and left a Voice Message on our phone - the problem was that she talked so fast and the message wasn't clear; so I didn't get her name.
When I returned the call, there was NO Record of a call to me.
The lady that I talked to was very helpful, but couldn't help me as there was no record of the call.
I suggest that a LOG or some sort of record-keeping be installed.
I worried that it might have been something serious.
OVERALL - I THINK THAT SUPERIOR IS GREAT. YOUR DRIVERS COME OUT IN THE WORST WEATHER. EVERYONE IS POLITE. YOUR SUPERVISORS HAVE BEEN VERY HELPFUL & PATIENT WHEN WE RAN OUT OF GAS AND I FIND THAT YOUR MANAGEMENT IS VERY FAIR AND PRICES VERY COMPETITIVE!!!

Report a concern   February 1, 2017 — Rated 10 out of 10 by Cheryl Miller SERVICE ONTARIO
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My experiences with Muriel in service have been excellent. On the other hand, others have been extremely annoying and have caused me to hang up the phone over the sheer idiocy of the conversation.

Report a concern   January 25, 2017 — Rated 10 out of 10 by Dennis James SERVICE ONTARIO
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My tank ran out sooner than I thought and I was stuck. Superior came through same day ..... actually just a few hours after I called. Great. Also ..... I had a bill I owed and usually pay them on line ..... out of the blue I just asked the women who scheduled me the rush tank fill if I could pay my bill by credit card over the phone? She said sure ..... she took my card info and had it done in seconds. She didn't ask me to go on line ... she didn't ask me to call their accounts receivable dept ..... it was wonderful.
I just happened to be going through some crap with Rogers tv and internet as well as LG appliances. Both are large companies ...... both were horrible to deal with and after weeks of run around, missed promises and literally hours of being on phone hold I still haven't gotten basic problems fixed .... ridiculous.
You are one of the few companies I have come across in the last few years who actually HAVE great service. Now if propane costs would only come down ........ can you please get to work on that? : )

Report a concern   January 24, 2017 — Rated 10 out of 10 by Jim Peat SERVICE ONTARIO
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The reply was fairly and outside of normal business hours but not at dinner time. I was impressed that he reached out to a customer after hours instead of waiting until the next day! Sorry but I don't remember his name.

Report a concern   January 24, 2017 — Rated 9 out of 10 by V.T. SERVICE ONTARIO
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THE GIRL WAS VERY GOO. THE SOLUTION IS STILL NOT RESOVLED ; YOUR COMPANY ARE ON THERE 4TH APPOINTMENT SCHEDULE. MISSED THE OTHER ONES WHILE I WAITED??? GET YOUR ACT TOGETHER. VIC

Report a concern   January 11, 2017 — Rated 10 out of 10 by M.K. SERVICE ONTARIO
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I was very happy with the help they gave me we were out of propane and they got us someone to fill up our tank and told us about a new sensor so they can keep track of how much propane we have we need them to keep checking because we are usually away for the winter I would like to thank them for their help

Report a concern   January 11, 2017 — Rated 10 out of 10 by T.G. SERVICE ONTARIO
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Quick response!

Report a concern   January 4, 2017 — Rated 10 out of 10 by B.B. SERVICE ONTARIO
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We had a few warning tags to deal with our recent purchase of this property. Superior was very helpful. Hoping to get fuel soon!

Report a concern   December 20, 2016 — Rated 9 out of 10 by A.K. SERVICE ONTARIO
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I talked to Dannis twice. She was super caring and called me back with a satisfying answer.

Report a concern   December 20, 2016 — Rated 10 out of 10 by A.J. SERVICE ONTARIO
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Great kid ! Very obliging and helpful.

Report a concern   December 19, 2016 — Rated 10 out of 10 by W.B. SERVICE ONTARIO
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The lady I spoke to on the phone was excellent as was the gentleman that delivered the propane. My disapointment was that I did not get a delivery until the propane tank was empty and a noxious fume was smelt in the family room.
Sincerely,
Bill Last name removed

Report a concern   December 19, 2016 — Rated 9 out of 10 by R.E. SERVICE ONTARIO
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all went easy ----thank you

Report a concern   December 10, 2016 — Rated 10 out of 10 by Denis Beliveau SERVICE ONTARIO
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SP responded within days of my request. The representative was very nice, answered all my questions.

Report a concern   December 8, 2016 — Rated 10 out of 10 by K.G. SERVICE ONTARIO
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Great service, next day delivery, thank you.

Report a concern   December 3, 2016 — Rated 10 out of 10 by P.M. SERVICE ONTARIO
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Very friendly and willing to help in any way! Very understanding and so helpful. Very personable and easy to contact and you get a live person.

Report a concern   November 24, 2016 — Rated 10 out of 10 by Joseph Mannara SERVICE ONTARIO
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I believe the reps name was Maureen? She was awesome, I was actually disconnected due to my cell and she was prompt to call back. I'm happy to see Canadian companies using Canadians and not off shore call centers to deal with their customers. Great job!!

Report a concern   November 24, 2016 — Rated 10 out of 10 by C.T. SERVICE ONTARIO
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Outstanding! Responsive and take charge attitude very much appreciated

Report a concern   November 23, 2016 — Rated 10 out of 10 by Ctibor Ustohal SERVICE ONTARIO
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Based on your recommedation I've contacted Conford Air & Ventilation service. The representatives of this company have come to my house very quickly and inspected our furnace. Their expertise and work was fully proffesional and excellent.. Thank you for this recommendation. Sincerely Ctibor Ustohal.

Report a concern   November 22, 2016 — Rated 10 out of 10 by P.C. SERVICE ONTARIO
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YOUR REP WAS VERY UNDERSTANDING OF MY DIFFICULTY IN USING THE VALVE SWITCH SYSTEM 7 CHECKED EVERYTHING THOROUGHLY.
tHANK YOU.


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